GOT QUESTIONS?
You’ve got questions. We’ve got answers.
General Questions
What exactly is KUMO?
KUMO is a functional sparkling beverage designed to make everyday hydration a little more interesting.
We combine great flavours with thoughtfully chosen functional ingredients, including prebiotic fibre and electrolytes, to create a drink that fits naturally into everyday life.
In simple terms: KUMO is a refreshing drink that brings more to the table than just flavour.
Is KUMO a soda?
KUMO is carbonated and refreshing like a soda, but it is designed differently.
Traditional soft drinks are often built primarily around sweetness and flavour. KUMO is created with a focus on both taste and functionality, combining sparkling refreshment with ingredients such as prebiotic fibre and electrolytes.
So yes, you can enjoy it like a soda—but KUMO is designed to offer more than a typical fizzy drink.
What makes KUMO different from regular soft drinks?
We believe a drink shouldn’t force you to choose between something delicious and something thoughtful.
Our goal isn’t to make a drink that feels like a compromise. It’s to create something you genuinely want to drink.
Great-tasting flavours
Prebiotic fibre
Electrolytes
Zero added sugar
A lighter alternative to traditional sugary soft drinks
What does KUMO taste like?
KUMO is designed to taste refreshing, flavourful, and easy to drink.
Each flavour has its own personality—from fruity and tropical to bright and citrusy. The goal is not to make a drink that tastes “healthy.” The goal is to make a genuinely enjoyable drink that happens to come with thoughtfully chosen ingredients.
Taste is personal, of course—but that’s exactly why we created different flavours for different moods.
Is KUMO very fizzy?
KUMO has carbonation for a refreshing sparkling experience, but the intention is balance.
It should feel crisp and refreshing rather than overwhelmingly carbonated. Think of it as a drink you can comfortably enjoy with a meal, while working, relaxing, or hanging out with friends.
Can I drink KUMO every day?
KUMO is designed to fit into everyday routines.
However, everyone’s dietary needs and preferences are different. We always recommend checking the nutritional information and ingredient list to make sure the product is suitable for you.
As with any food or beverage, moderation and a balanced diet are important.
Products & Flavours
What flavours does KUMO come in?
KUMO currently comes in three distinctive flavours:
Each flavour has its own personality, so we recommend trying more than one to find your favourite.
Mango Pineapple — A tropical, juicy combination with bright mango and pineapple notes.
Strawberry Vanilla — A smoother, fruit-forward flavour combining strawberry with subtle vanilla notes.
Yuzu Citrus — A bright and refreshing citrus-forward flavour inspired by the unique character of yuzu.
Which KUMO flavour should I try first?
If you’re trying KUMO for the first time, we recommend starting with the Discovery Pack.
It lets you experience multiple flavours instead of committing to just one.
Choose Mango Pineapple for something tropical and fruity.
Choose Strawberry Vanilla for something smoother and sweeter in character.
Choose Yuzu Citrus for something bright, crisp, and citrus-forward.
What is the Discovery Pack?
The Discovery Pack is designed for first-time KUMO drinkers.
Instead of choosing just one flavour, you get the opportunity to try the KUMO range and discover which flavour fits your taste best.
It’s also a great option for sharing with friends or introducing someone else to KUMO.
How should I drink KUMO?
We think KUMO tastes best chilled.
Keep your cans refrigerated and enjoy them cold for the most refreshing experience.
You can enjoy KUMO whenever it fits your day:
With meals
During work
After a workout
While travelling
At social gatherings
Whenever you’re in the mood for something refreshing
Ingredients & Nutrition
What is prebiotic fibre?
Prebiotic fibre is a type of dietary fibre that can help support the beneficial bacteria naturally present in your gut.
Unlike probiotics, which introduce live microorganisms, prebiotics provide nourishment for beneficial microorganisms already present in the digestive system.
KUMO includes prebiotic fibre as part of its functional ingredient profile. For complete nutritional and ingredient information, please refer to the product label.
Why does KUMO contain fibre?
Most people associate fibre with food, but fibre can also be incorporated into beverages.
We included prebiotic fibre because we wanted KUMO to offer something more thoughtful than just flavour and carbonation.
Each can contains 7g of fibre, making it easy to incorporate fibre into your daily routine through a beverage you actually enjoy drinking.
What are electrolytes?
Electrolytes are minerals that play important roles in normal bodily functions, including maintaining fluid balance.
They are naturally lost through everyday activities such as sweating.
KUMO includes electrolytes as part of its functional beverage formulation. For exact nutritional values and ingredient details, please check the product packaging.
Does KUMO contain added sugar?
KUMO is made with zero added sugar.
We wanted to create a refreshing drink without relying on large amounts of added sugar for its taste.
Please refer to the nutrition panel for complete information about carbohydrates, naturally occurring sugars, and other nutritional values.
Is KUMO low in calories?
KUMO is designed to be a lighter alternative to many traditional sugary beverages.
The exact calorie content can vary depending on the product and flavour, so we recommend checking the nutritional information listed on each product page and packaging.
Is KUMO suitable for everyone?
Individual dietary requirements vary.
We recommend checking the complete ingredient list and nutritional information before consumption, especially if you have specific dietary requirements. If you have questions regarding your personal dietary requirements, it’s always best to consult an appropriate healthcare professional.
Have food allergies or sensitivities
Follow a specific diet
Are pregnant or breastfeeding
Have a medical condition
Are consuming the product for a specific health-related reason
Orders
How do I place an order?
Ordering KUMO is simple. Choose your favourite flavour or Discovery Pack, select your preferred pack size, add it to your cart, enter delivery details and complete payment.
Once your order is successfully placed, you’ll receive confirmation with the relevant order details.
Choose your favourite flavour or Discovery Pack.
Select your preferred pack size.
Add the product to your cart.
Enter your delivery details at checkout.
Complete your payment.
Can I change my order after placing it?
We process orders as quickly as possible, which means changes may not always be possible once an order has been confirmed.
If you need to make a change, contact us as soon as possible with your order details. We’ll do our best to help if the order has not already been processed or dispatched.
Can I cancel my order?
Cancellation requests should be made as soon as possible after placing your order.
If your order has not yet been processed or dispatched, we may be able to assist with cancellation. Once an order has been shipped, cancellation may no longer be possible. Please refer to our Cancellation and Refund Policy for complete details.
How do I know my order was successfully placed?
Once your payment is successfully completed, you should receive an order confirmation. If you don’t receive confirmation, please check your spam or promotions folder before contacting us.
Order number
Products ordered
Delivery details
Order total
Shipping & Delivery
Where does KUMO deliver?
KUMO delivery availability depends on your location and serviceability.
You can enter your delivery details during checkout to check whether we currently deliver to your address. We’re continually working to make KUMO available in more locations.
How long does delivery take?
Delivery timelines can vary depending on your location, courier availability, weekends, holidays, and other logistical factors.
Once your order has been dispatched, you’ll receive relevant tracking information where applicable. We recommend checking the estimated delivery timeline shown during checkout for the most accurate information.
How can I track my order?
Once your order has been dispatched, tracking information will be shared with you where available.
You can use the tracking link or order details provided in your shipment confirmation to follow your package. If you’re having trouble tracking your order, feel free to contact our support team with your order number.
What happens if my order arrives damaged?
We’re sorry—that’s definitely not the experience we want you to have.
If your KUMO order arrives damaged, please contact us as soon as possible. Our team will review the situation and assist you according to our replacement or refund policy.
Your order number
Clear photos of the package and affected products
A brief description of the issue
Payments
What payment methods do you accept?
Available payment options are displayed during checkout. Depending on availability, these may include the following. The exact options may vary depending on your location and payment provider.
UPI
Credit cards
Debit cards
Net banking
Is it safe to make a payment on your website?
We take payment security seriously.
Payments are processed through secure payment gateways rather than being directly handled or stored by KUMO. Always ensure you’re completing your purchase through our official website.
My payment was successful, but I didn't receive an order confirmation. What should I do?
Don’t worry—occasionally there may be a short delay in confirmation.
First check your email inbox, spam or promotions folder, and wait a few minutes for the confirmation to arrive. If you still haven’t received confirmation, contact us with the payment reference or transaction details, and we’ll help verify your order.
Contact & Support
How can I contact KUMO?
You can reach us through the contact options available on our website.
When contacting us about an existing order, please include your order number so our team can assist you faster. We aim to respond as quickly as possible.
I have a question that isn't answered here. Can I reach out?
Absolutely.
This FAQ covers the questions we hear most often, but we’re always happy to help with anything else. Send us your question, and we’ll do our best to point you in the right direction.
Can I give feedback about KUMO?
Yes—and we’d genuinely love to hear it.
Whether you loved a flavour, have an idea for a new one, or think there’s something we could do better, your feedback helps us improve. KUMO is being built for people who actually drink it, so we value honest opinions.
