Terms & Conditions

Last Updated: 17 September 2026

Welcome to Kumo. These Terms of Service (“Terms”) govern your access to and use of the Kumo website, online store, products and related services (collectively, the “Services”).

The Services are operated by Cloudborn LLP, a limited liability partnership incorporated under the laws of India (“Kumo”, “we”, “us”, or “our”).

By accessing our website or purchasing products through it, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the website or place an order.

1. About Kumo

Kumo is a beverage brand offering prebiotic beverages and related products through its website and other sales channels.

The website is primarily intended for customers in India. By using the website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

2. Use of the Website

You agree to use the website only for lawful purposes and in accordance with these Terms.

You must not:

use the website for any unlawful or fraudulent purpose;
provide false, inaccurate or misleading information;
attempt to gain unauthorized access to the website, its systems or other users’ accounts;
interfere with the security, functionality or operation of the website;
copy, reproduce, modify or commercially exploit website content without our permission;
use automated systems, bots or scraping tools to access or collect information from the website without our prior written consent; or
engage in any activity that could damage Kumo, its website, its customers or its reputation.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, nutritional information, ingredients, prices and other information displayed on the website are accurate and up to date.

However:

colours and appearance may vary slightly from images displayed on different screens;
packaging, labelling or product presentation may change from time to time;
product availability may change without notice; and
minor variations in appearance or packaging that do not affect the product’s quality, safety or functionality shall not constitute a defect.

The information displayed on the website should not be interpreted as medical advice.

Our products are food and beverage products. Please review the product label, ingredients, nutritional information and allergen information before consumption, particularly if you have an allergy, intolerance, dietary restriction or other condition requiring you to avoid particular ingredients.

4. Product Availability

All products are subject to availability.

We reserve the right to:

limit quantities available for purchase;
discontinue products;
modify product specifications or packaging;
refuse or cancel an order where necessary; or
correct pricing, availability or product-information errors.

If we cancel an order after payment has been received, we will initiate a refund of the amount paid for the cancelled order through the applicable payment method or other lawful means.

5. Prices, Taxes and Offers

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may include applicable taxes as specified on the website and checkout page.

Delivery or shipping charges, where applicable, will be displayed before you complete your purchase.

We may offer promotional discounts, coupon codes, bundles or other offers from time to time. Unless specifically stated otherwise:

offers cannot be combined;
offers are subject to their stated terms and validity periods;
promotional codes may not be applied retrospectively to completed orders; and
we reserve the right to withdraw or modify an offer in accordance with applicable law.

In the event of an obvious pricing or listing error, we reserve the right to cancel the affected order and refund any amount paid.

6. Orders and Acceptance

Placing an order through the website constitutes an offer by you to purchase the selected products.

After you place an order, you may receive an order confirmation by email, SMS, WhatsApp or another communication method.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.

We may cancel an order before dispatch in circumstances including, but not limited to:

product unavailability;
pricing or listing errors;
suspected fraudulent activity;
duplicate or unusually large orders;
payment issues; or
circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable amount will be refunded.

7. Payment

Payments may be processed through third-party payment service providers.

By submitting payment information, you represent that you are authorized to use the relevant payment method.

We do not ordinarily receive or store your complete card, banking or other payment credentials. Payment information may be processed by the relevant payment service provider in accordance with its own terms and privacy practices.

We are not responsible for interruptions or failures attributable to third-party payment service providers, banks or payment networks, although we will reasonably assist in resolving legitimate payment-related issues.

8. Shipping and Delivery

We currently offer delivery to locations within India where our logistics partners provide service.

Estimated delivery timelines displayed on the website are estimates and may vary depending on the destination, availability of logistics services, weather, public holidays, operational disruptions and other circumstances.

Delivery may be delayed due to circumstances outside our reasonable control, including:

natural disasters;
extreme weather;
transportation disruptions;
strikes;
government restrictions;
public emergencies;
logistics-provider disruptions; or
incorrect or incomplete delivery information provided by the customer.

You are responsible for providing an accurate delivery address and contact information.

If an order cannot be delivered because the address or contact information provided by you is incorrect or because delivery cannot reasonably be completed after multiple attempts, additional delivery charges or other reasonable arrangements may apply.

Risk in the products generally passes to you upon delivery of the products to the delivery address provided by you, subject to rights available to you under applicable law.

9. Delivery Inspection and Damaged Products

We take reasonable steps to ensure that products are appropriately packed before dispatch.

If your package appears materially damaged, tampered with or compromised at the time of delivery, you should, where reasonably possible:

refuse delivery if the delivery provider permits this; or
photograph or record the condition of the package and contact us as soon as possible.

For products received damaged, defective, incorrect or materially different from what was ordered, please contact us through the customer support details provided on the website.

We may request photographs, videos, order information, batch information or other reasonable evidence to investigate the issue.

Nothing in these Terms limits any rights or remedies available to you under applicable consumer-protection law.

10. Returns, Replacements and Refunds

Because Kumo products are food and beverage products, returns of products that have been correctly delivered and are not defective, damaged or otherwise eligible for a remedy may not be accepted for hygiene, safety and product-integrity reasons.

However, if you receive:

a damaged product;
a defective product;
an incorrect product;
a product materially different from what you ordered; or
a product that is otherwise eligible for a remedy under applicable law,

please contact us promptly after delivery.

Depending on the circumstances, we may provide a replacement, refund or other appropriate remedy.

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method permitted by law.

Refund processing times may depend on the relevant payment provider or bank.

Nothing in this section affects your statutory rights under applicable Indian law.

11. Cancellation of Orders

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

Where cancellation is permitted and payment has already been made, we will process the applicable refund.

We reserve the right to reject cancellation requests where an order has already entered the dispatch or delivery process, subject always to rights available to consumers under applicable law.

12. Customer Accounts

Certain features may require you to create an account or provide information such as your name, email address, telephone number and delivery address.

You are responsible for maintaining the accuracy of information associated with your account.

You are also responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, except where unauthorized access results from circumstances beyond your reasonable control.

You should notify us promptly if you believe your account has been accessed without authorization.

13. Reviews, Feedback and User Content

If you submit reviews, comments, photographs, feedback or other content to Kumo, you agree that the content:

is accurate to the best of your knowledge;
does not violate any applicable law;
does not infringe another person’s intellectual-property, privacy or other rights;
is not fraudulent, defamatory, abusive or misleading; and
does not contain malicious software or other harmful material.

By submitting content to us, you grant Kumo a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt and distribute that content for purposes connected with our business, including marketing and improving our Services.

We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

We will not represent fabricated customer experiences as genuine customer reviews.

14. Intellectual Property

All content on the website, including but not limited to:

the Kumo name and brand;
logos and trademarks;
product names;
packaging artwork;
photographs;
graphics;
illustrations;
text;
videos;
website design;
software; and
other original materials,

is owned by or licensed to Kumo and is protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, sell, publicly display, create derivative works from or commercially exploit Kumo’s intellectual property without our prior written permission.

“Kumo” and associated brand elements are trademarks or brand assets of their respective owners.

15. Third-Party Services and Links

The website may contain links to or integrations with third-party services, including payment providers, logistics providers, analytics services, social-media platforms and other external services.

We do not control third-party websites or services and are not responsible for their content, availability, security, policies or practices.

Your use of third-party services may be subject to the third party’s own terms and policies.

16. Privacy

Your use of the website may involve the collection and processing of personal information such as your name, contact details, billing information, delivery address and order information.

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

Please review the Privacy Policy before using the website or placing an order.

17. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our Services and support relevant communications or advertising.

Certain cookies may be provided by third-party service providers.

You may be able to manage cookie preferences through your browser or other controls made available on the website.

18. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

the website will always be available or uninterrupted;
the website will be completely free of errors;
all information will always be current or error-free; or
the website will be free from viruses or other harmful components.

However, nothing in these Terms excludes or limits any consumer rights, warranties or remedies that cannot lawfully be excluded or limited under applicable Indian law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Kumo shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or Services.

Our liability in relation to a specific product purchase shall, to the extent permitted by applicable law, be limited to the amount paid by you for the relevant product or order giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded, including liability arising from fraud, wilful misconduct or any other matter for which applicable law prohibits limitation of liability.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kumo, its partners, employees, contractors and service providers from claims, losses, liabilities, damages and expenses arising from:

your unlawful or unauthorized use of the website;
your violation of these Terms;
your violation of another person’s rights; or
fraudulent or intentionally wrongful conduct by you.

This section does not require you to indemnify Kumo for matters caused by Kumo’s own unlawful conduct.

21. Force Majeure

We will not be responsible for delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, epidemic or pandemic events, war, civil unrest, government actions, transportation disruptions, strikes, infrastructure failures, internet or telecommunications failures, or disruptions affecting suppliers, manufacturers, warehouses or logistics providers.

Where reasonably possible, we will take appropriate steps to mitigate the effects of such circumstances.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer forums, courts having jurisdiction in Bengaluru, Karnataka shall have jurisdiction over disputes arising from these Terms or your use of the Services.

Nothing in these Terms is intended to restrict any statutory right you may have to approach a consumer commission or other authority having jurisdiction under applicable law.

23. Grievance Redressal

If you have a complaint or grievance relating to your order, products, website or Services, you may contact us using the details below.

Grievance Officer / Customer Support

Cloudborn LLP (Kumo)
Registered Office: 224, 3rd Flr, 80/3, Vijinapur Village, Doorvaninagar, Bangalore, Karnataka – 560016
Email: hello@drinkkumo.in
Phone/WhatsApp: +91 88610 37575

We will endeavour to acknowledge and address complaints within the timelines required under applicable law.

For e-commerce operations, applicable Indian rules require relevant consumer-facing information and grievance mechanisms to be made available to consumers.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable law.

The updated Terms will be posted on the website with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.

The remaining provisions will continue to apply.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund/Return Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the website and purchase of products from Kumo, subject to applicable law.

27. Contact Us

For questions about these Terms or your order, please contact:

Cloudborn LLP — Kumo
Email: hello@drinkkumo.in
Phone/WhatsApp: +91 88610 37575
Registered Office: 224, 3rd Flr, 80/3, Vijinapur Village, Doorvaninagar, Bangalore, Karnataka – 560016