Last Updated: 17 September 2026
This Privacy Policy explains how Cloudborn LLP, operating under the brand name Kumo (“Kumo”, “we”, “us”, or “our”), collects, uses, stores and shares information when you visit or use our website, place an order, contact us, or otherwise interact with our Services.
By using the Kumo website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
The website and Kumo Services are operated by:
Cloudborn LLP
Registered Office: 224, 3rd Flr, 80/3, Vijinapur Village, Doorvaninagar, Bangalore, Karnataka – 560016
Email: hello@drinkkumo.in
Phone/WhatsApp: +91 88610 37575
For privacy-related questions or requests, you may contact us using the details above.
2. Information We Collect
Depending on how you interact with Kumo, we may collect the following categories of information.
2.1 Information You Provide Directly
When you place an order, create an account, contact us or otherwise interact with Kumo, we may collect:
- name;
- email address;
- mobile number;
- billing address;
- shipping/delivery address;
- order details;
- payment status and transaction information;
- communications with our customer-support team;
- product reviews, feedback, photographs or other content you voluntarily submit; and
- information you provide when participating in promotions, contests or other activities.
We generally do not store complete payment-card details ourselves. Payments may be processed by third-party payment providers.
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- approximate location derived from technical information;
- pages viewed;
- links clicked;
- time spent on the website;
- referring website;
- website interactions; and
- other technical or usage information.
This information may be collected through cookies, pixels, analytics tools and similar technologies.
3. How We Use Your Information
We may use your information to:
- process and fulfil orders;
- arrange delivery;
- process payments;
- provide order confirmations and delivery updates;
- respond to customer-support requests;
- process refunds, replacements and other remedies;
- maintain and improve our website and Services;
- understand how customers use our website;
- prevent fraud, abuse and unauthorized activity;
- maintain business, accounting and transaction records;
- comply with applicable legal, tax, regulatory and reporting requirements;
- communicate with you about products, orders and Services;
- send marketing communications where permitted and where applicable consent or another lawful basis is required;
- conduct surveys, promotions and customer-engagement activities;
- analyse trends and business performance; and
- protect our rights, property, customers and Services.
4. Marketing Communications
If you subscribe to receive promotional communications, we may send you information about Kumo products, launches, promotions, offers, events and other brand communications.
You may opt out of marketing communications at any time by:
- using the unsubscribe mechanism included in the communication;
- contacting us at hello@drinkkumo.in; or
- using any other opt-out mechanism made available by us.
You may still receive essential transactional communications relating to orders, payments, deliveries, refunds, account security or other Services.
5. Cookies and Similar Technologies
Kumo may use cookies and similar technologies to:
- keep the website functioning;
- remember preferences;
- maintain shopping-cart functionality;
- understand website traffic and usage;
- improve website performance;
- measure marketing effectiveness; and
- support relevant advertising or communications.
Some cookies may be placed by third-party service providers.
You may manage cookies through your browser settings and, where available, through cookie controls provided on our website.
Disabling certain cookies may affect the functionality of portions of the website.
6. How We Share Information
We may share information with trusted third parties where reasonably necessary to operate our business and provide the Services.
These may include:
Payment Providers
Payment processors may process payment and transaction information to facilitate payments and refunds.
Logistics and Delivery Providers
We may provide your name, telephone number, delivery address and relevant order information to logistics providers to fulfil and deliver your order.
Technology and Website Providers
We may use third-party providers for website hosting, e-commerce infrastructure, cloud services, analytics, customer support, email, communications and other technical functions.
Professional Advisors
We may share information with accountants, auditors, lawyers, consultants and other professional advisors where reasonably necessary.
Government and Regulatory Authorities
We may disclose information where required or permitted by applicable law, regulation, legal process or governmental request.
Business Transfers
If Kumo undergoes a merger, acquisition, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
We do not sell your personal information to third parties as a standalone commercial product.
7. Third-Party Services
The website may integrate with third-party services such as payment providers, analytics platforms, logistics providers, marketing platforms and social-media services.
Those third parties may process information according to their own privacy policies and terms.
Kumo is not responsible for the privacy practices of independent third-party services.
8. Data Security
We use reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account credentials and devices.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- fulfilling orders;
- providing customer support;
- maintaining business and accounting records;
- complying with tax and other legal obligations;
- resolving disputes;
- preventing fraud; and
- enforcing our agreements.
When information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable legal and regulatory requirements.
10. Children’s Privacy
Our website is not intentionally directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where collection is not permitted by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at hello@drinkkumo.in
11. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, which may include rights to:
- request access to certain personal information;
- request correction of inaccurate information;
- request deletion or erasure where legally applicable;
- withdraw consent where processing is based on consent;
- opt out of certain marketing communications; and
- raise a grievance regarding our processing of personal information.
Requests may be submitted to:
Email: hello@drinkkumo.in
We may need to verify your identity before processing certain requests.
Some requests may be subject to legal, regulatory, contractual or other limitations.
12. Grievance Redressal
For privacy-related complaints or concerns, please contact:
Privacy / Grievance Contact
Cloudborn LLP — Kumo
Email: hello@drinkkumo.in
Phone: +91 88610 37575
We will review and respond to privacy-related requests in accordance with applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology or applicable law.
The updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
For questions regarding this Privacy Policy:
Cloudborn LLP — Kumo
Registered Office: 224, 3rd Flr, 80/3, Vijinapur Village, Doorvaninagar, Bangalore, Karnataka – 560016
Email: hello@drinkkumo.in
Phone/WhatsApp: +91 88610 37575
