Last Updated: 17 September 2026
This Shipping & Delivery Policy explains how Kumo processes and delivers orders placed through our website.
The website is operated by Cloudborn LLP (“Kumo”, “we”, “us”, or “our”).
1. Where We Deliver
Kumo currently delivers to serviceable locations within India.
Delivery availability may depend on the destination and the availability of our logistics partners.
During checkout, you will be informed if delivery to the address entered by you is unavailable.
2. Order Processing
Orders are generally processed after successful payment and order confirmation.
We aim to dispatch orders within 1–3 business days.
Orders may take longer to process during:
- product launches;
- promotional campaigns;
- unusually high order volumes;
- public holidays;
- warehouse or logistics disruptions; or
- circumstances beyond our reasonable control.
If there is a significant delay in processing your order, we will make reasonable efforts to notify you.
3. Delivery Timelines
Estimated delivery timelines are displayed at checkout or communicated through our order-confirmation/delivery communications.
As a general estimate, delivery may take approximately 5-7 business days after dispatch, depending on the destination.
Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.
Remote locations, difficult-to-service pin codes, weather conditions, public holidays, transportation disruptions and other circumstances may result in additional delays.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed before you complete your purchase.
Any promotional free-shipping offer will be subject to the terms specified at the time of the offer.
We will not impose shipping charges that were not disclosed to you before completion of the order, except where otherwise permitted by applicable law.
5. Order Tracking
Where tracking is available, we may provide you with a tracking link or tracking information after your order has been dispatched.
Tracking information is generally provided by our logistics partner and may take some time to update after dispatch.
6. Delivery Address
You are responsible for providing an accurate and complete delivery address and valid contact details.
Please carefully check your:
- name;
- house/building number;
- street;
- locality;
- city;
- state;
- PIN code; and
- mobile number.
Kumo will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.
If an address correction is requested after dispatch, we will attempt to assist where reasonably possible, but cannot guarantee that the change can be made.
7. Failed Delivery Attempts
Our logistics partner may make multiple delivery attempts depending on the destination and courier’s operational procedures.
If delivery cannot be completed because:
- nobody is available to receive the order;
- the address is incorrect or incomplete;
- the customer refuses delivery;
- the customer is unreachable; or
- the customer otherwise prevents delivery,
the shipment may be returned to us.
Where an order is returned because of circumstances attributable to the customer, any refund or re-shipment will be handled in accordance with our Refund & Replacement Policy.
8. Damaged or Tampered Shipments
Please inspect the package when it is delivered.
If the outer package appears significantly damaged, leaking or tampered with, please:
- refuse delivery where the delivery provider permits this; or
- photograph the package before opening it and contact Kumo as soon as possible.
If you discover damage after opening the package, contact us promptly and provide photographs/videos and your order details.
We may request the affected product, packaging, batch information or other evidence to investigate the issue.
9. Missing, Incorrect or Incomplete Orders
If your order contains:
- a missing product;
- an incorrect flavour/product;
- fewer products than ordered; or
- another material fulfilment error,
please contact us at hello@drinkkumo.in within 48 hours of delivery.
Please provide:
- order number;
- photographs of the received package;
- photographs of the products received; and
- a description of the issue.
We will investigate and, where appropriate, provide a replacement, refund or other remedy.
10. Products During Transit
Kumo products are packaged for ordinary transportation and delivery conditions.
Once delivered, customers should store products in accordance with the storage instructions printed on the product packaging.
Customers should not consume products where the packaging is visibly compromised or the product appears unsafe.
If you have concerns about the safety or quality of a product, contact Kumo before consuming it.
11. Delivery Delays
We will make reasonable efforts to ensure that orders are delivered within the estimated timeframe.
However, delivery may be delayed by circumstances including:
- severe weather;
- natural disasters;
- strikes;
- transportation disruptions;
- government restrictions;
- public emergencies;
- courier disruptions;
- technical failures;
- incorrect customer information; or
- other circumstances outside our reasonable control.
Where applicable law provides a consumer remedy for delayed delivery, nothing in this Policy limits that remedy.
12. Undeliverable or Returned Shipments
If an order is returned to Kumo because delivery could not be completed, we may contact you to determine whether re-delivery is possible.
Additional delivery charges may apply where re-delivery is requested because the original delivery failed due to incorrect or incomplete information provided by the customer, refusal of delivery or another circumstance attributable to the customer, to the extent permitted by law.
If re-delivery is not possible, any refund will be handled in accordance with our Refund & Replacement Policy.
13. International Shipping
Kumo currently does not offer international shipping unless expressly stated on the website.
14. Contact Us
For shipping and delivery questions:
Cloudborn LLP — Kumo
Email: hello@drinkkumo.in
Phone/WhatsApp: +91 88610 37575
Registered Office: 224, 3rd Flr, 80/3, Vijinapur Village, Doorvaninagar, Bangalore, Karnataka – 560016
